A welcome gift, an unconditional discount, a make-good after a problem, a disclosure about the turnover: these are decisions you make as a host. They belong in your record. They do not belong inside a guest's review, and a review should not be the only place they are remembered.
Record the decision on the stay
Write down what you decided, when, and why, on the stay it concerns. Keep it separate from anything the guest wrote. The two serve different purposes and should never be confused later.
Treat drafts as drafts
A written disclosure or policy note may need a professional's review before you use it operationally. Label it as a draft until that review happens.
What StayTurn does here
Stay details holds hosting decisions recorded apart from guest feedback: welcome gift, unconditional discount, make-good, turnover disclosure, policy review record, and protection-path record. Counsel-gated drafts are labeled as drafts and require counsel review before operational use.
Cleaner scheduling is available in the web app with a connected workspace. Review help drafts a public reply from dated observations and documented actions in the stay record. You decide what to post. StayTurn does not post replies, file claims or contact platform support for you. Platforms make their own decisions. StayTurn is not affiliated with Airbnb. It is not a PMS, a pricing tool, insurance or legal advice.